Shipping policy
Processing Time
All physical items will be processed and shipped within 3-5 business days from the date of your order via USPS. Please note that processing times may vary slightly during peak seasons or due to unforeseen circumstances. We strive to ensure your items are dispatched as promptly as possible.
Shipping Costs
Customers are responsible for covering the shipping costs associated with their orders. Shipping charges will be calculated based on the destination, weight, and dimensions of the package. The total shipping cost will be displayed during the checkout process.
Tracking Information
Once your order has been processed and shipped, you will receive a tracking number via email. This tracking number will allow you to monitor the status and location of your package until it reaches your doorstep. If you have any questions or concerns about your shipment, please do not hesitate to contact our customer service team for assistance.
Delivery Times
Delivery times vary based on your location and the shipping method selected at checkout. Please be aware that delivery times are estimates and not guarantees, as they can be affected by factors beyond our control, such as postal service delays and customs processing.
Contact Us
If you have any questions about our shipping policy or need assistance with your order, please contact our customer service team at [Customer Service Email] or [Customer Service Phone Number]. We are here to help and ensure you have a pleasant shopping experience.
Currently, we only ship physical products in the United States of America.
PDF download Policy
1. Download Availability:
Upon successful purchase, your cross stitch pattern will be available for download. You will receive a link to download the PDF file, which you can access immediately after your transaction is completed.
2. Customer Support:
If you have any questions, encounter any issues with your download, or require assistance, please do not hesitate to contact us at contactwillowhillsamplings@gmail.com. We are here to help and ensure that you have a positive experience with our products.
3. Printing and Usage:
Downloading and printing the PDF pattern is at the discretion of the customer. You are free to print the pattern for your personal use as you see fit. However, please be mindful that the PDF download is intended solely for the purchaser's use.
4. Duplication and Sharing:
The PDF downloads provided by Willow Hill Samplings are for the personal use of the customer only. Duplication, redistribution, or sharing of the downloaded patterns in any form is strictly prohibited. We appreciate your understanding and cooperation in respecting our intellectual property rights.
Thank you for choosing Willow Hill Samplings. We hope you enjoy your cross stitch project, and we look forward to serving you again in the future.
Happy stitching!
Willow Hill Samplings Team
Thank you for your understanding and support. Happy stitching!